Privacy Policy

Introduction

We process personal information to provide and improve Kanso Note, including accounts, workspaces, AI features, and subscriptions where offered.

This policy applies to the website, application, and related services. It does not replace legal advice.

Who we are

Kanso Note is operated by KRUXX Tech Services Private Limited (KRUXX TECH SERVICES PRIVATE LIMITED (CIN: U74999UR2020PTC010896)), with a registered office at 32, Sungarmaal, Shiva Enclave, GMS Road, Dehradun, Uttarakhand, India – 248003. For privacy questions, contact privacy@kansonotes.com.

Information we collect

We collect information you provide, information generated when you use the service, and information from trusted service providers that help us operate the product.

Account information

• Name and display name
• Email address
• Login method and authentication identifiers
• Profile and organization membership details

Workspace, notes, tasks, and canvas data

• Notes, sticky notes, and text blocks
• Tasks and planner data
• Canvas and workspace layout
• Notebook and document content
• Chat or AI block content on canvases
• Files you upload, if supported

AI prompts, AI responses, and AI processing

Kanso Note may process your prompts, notes, tasks, documents, or workspace content through AI providers to generate responses, summaries, explanations, suggestions, or other AI-powered features. You should avoid submitting highly sensitive information unless you understand and accept the associated risks.

• Prompts and inputs you send to AI features
• AI-generated responses and summaries
• Selected mode, preset, or model settings
• AI usage logs needed to operate and secure the service

Payment and billing information

Payments are processed by third-party payment providers. Kanso Note does not directly store full card details.

• Plan and subscription status
• Billing email and invoice metadata
• Payment provider customer or subscription identifiers

Usage logs, analytics, and device information

• IP address and approximate location
• Browser, device, and operating system
• Login, session, and security events
• Feature usage and performance data
• Error and diagnostic logs

Cookies and similar technologies

We use cookies and similar technologies for login, security, preferences, and analytics where enabled. See our Cookie Policy at /cookies for details.

How we use information

• Provide, maintain, and secure the service
• Authenticate users and manage organizations
• Operate AI features you choose to use
• Process payments and subscriptions
• Send transactional emails and service notices
• Improve reliability, performance, and product experience
• Detect abuse, fraud, and security issues
• Comply with legal obligations

How we share information

We do not sell your personal information. We may share information with service providers that help us operate the service, when required by law, or to protect rights and safety.

Third-party providers

We may use trusted providers for hosting, databases, authentication, email, payments, analytics, and AI processing. Examples may include Vercel, Supabase, To be confirmed when paid subscriptions launch, OpenAI, None currently in use, and Resend (customer support and service email to and from users) and Supabase Auth (sign-in, password reset, and authentication email) when configured.

Data retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

Account and data deletion

Users may request deletion of their account or personal data by contacting privacy@kansonotes.com from their registered email address. Some limited information may be retained where required for legal, billing, security, fraud prevention, or record-keeping purposes.

See our Data Deletion page at /data-deletion for more detail.

User rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information. Contact privacy@kansonotes.com to make a request.

Security

We use reasonable technical and organizational measures designed to protect information. No method of transmission or storage is completely secure.

International data transfers

Your information may be processed in countries other than your own, including where our service providers operate. We take steps designed to protect information when transferred internationally.

Children's privacy

Kanso Note is not intended for children below the minimum age required by applicable law. Users should not submit children's personal data unless they have the required authority and legal basis.

Email communications

We send transactional emails such as sign-in links, password resets, and invitations through our authentication provider. Customer support and service messages may be sent using Resend from addresses at kansonotes.com, such as support@kansonotes.com. Billing notices may come from billing@kansonotes.com when applicable.

If we send marketing emails, you may unsubscribe using the link in those messages.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and update the last updated date.

Contact information

Privacy requests: privacy@kansonotes.com

General support: support@kansonotes.com

Security reports: security@kansonotes.com

Registered office: 32, Sungarmaal, Shiva Enclave, GMS Road, Dehradun, Uttarakhand, India – 248003